Comfifoods takes reasonable care in preparing and packaging its products to help ensure that they are released or delivered in good condition. Because baked goods are fragile, minor cosmetic imperfections may occasionally occur during transportation. An imperfection that does not materially affect the product’s safety, quality, quantity, intended use, or conformity with the confirmed order will not ordinarily qualify for a replacement or refund.

Customers are encouraged to inspect their orders upon receipt or collection. If a product is substantially damaged, spoiled, unsafe, incorrect, incomplete, or materially inconsistent with the confirmed order, the customer should notify Comfifoods as soon as reasonably possible, preferably within twenty-four (24) hours. The customer should provide the order details and photographs of the product and packaging, or other reasonable supporting evidence, to assist in verifying the claim. Failure to report within twenty-four (24) hours will not automatically waive any right available under applicable law, although a delay may affect Comfifoods’ ability to establish when or how the issue occurred. Comfifoods is not responsible for deterioration or damage proven to have resulted from improper transportation, storage, handling, delay in consumption, or environmental exposure after the product was properly delivered or collected. This does not exclude liability for hidden defects, food-safety issues, or material non-conformity existing at the time of delivery or collection.

Because Comfifoods products are perishable, returns, replacements, and refunds are not available solely because of a change of mind, personal taste preference, an incorrect selection made by the customer, or damage caused by the customer after proper delivery or collection. A customer may request an appropriate remedy when a product is defective, spoiled, unsafe, substantially damaged, incorrect, incomplete, lost without the customer’s fault, or materially inconsistent with the confirmed order or applicable warranty. Depending on the nature and extent of the issue, the appropriate remedy may include: replacement of the affected product; a proportional refund for the affected portion of an order; a full refund when the entire order is materially defective or unusable for its disclosed purpose; or another remedy agreed upon by Comfifoods and the customer.

Customers must cooperate with reasonable verification and return procedures that are consistent with applicable law. When return of the original product is reasonably necessary for an approved replacement or refund, Comfifoods will arrange the return without cost to the customer, unless the parties agree otherwise. If the original product cannot be safely preserved or returned because of its perishable condition, the customer should notify Comfifoods promptly and retain photographs, packaging, receipts, and other reasonable evidence. Nothing in this policy limits any right or remedy available under applicable consumer-protection laws.

Because Comfifoods products are perishable and may be prepared or customized for a particular customer, confirmed orders generally cannot be cancelled once payment has been made, ingredients have been procured specifically for the order, production has begun, or the order has been transferred to a delivery provider or is already in transit. Subject to applicable law, cancellation may nevertheless be permitted when: the customer authorizes the payment to be credited to Comfifoods despite the cancellation; the customer reimburses applicable delivery expenses as a condition of cancellation; the disclosed transaction terms permit cancellation upon payment of a reasonable cancellation charge; Comfifoods and the customer agree on the cancellation terms; or the cancellation results from Comfifoods’ or the platform’s fault, including material misrepresentation, material non-disclosure, unavailability, or failure to fulfil an essential part of the confirmed order.

For customer-requested cancellations before production begins, Comfifoods may approve a full or partial refund after deducting reasonable and disclosed costs already incurred. Customized and bulk orders may be subject to the cancellation terms stated in the accepted quotation or order confirmation. Cancellation before delivery is distinct from a claim involving a defective, unsafe, damaged, incorrect, or non-conforming product. Nothing in this section limits remedies available for a valid product or fulfilment issue under applicable law.